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Frequently Asked Questions
Bingo and Us
Are the games fair?
Do I need my own email address?
How do I contact Customer Support?
How old do I have to be to play?
Is it legal to play at Bingo Loopy?
Who are Bingo Loopy?
Who is Karl Seth?
Can I play chat games and bingo at the same time?
Can I play chat games even if I don't buy bingo cards?
How do I claim my chat game winnings?
How do I know the games are fair?
How much can I win on chat games?
What are chat games?
Who decides which chat games we play?
I don't seem to receive any emails from you. Why is that?
What is 'Live Help'?
When are customer support available?
How do I make a deposit?
Can I deposit by cheque?
Can I deposit using a credit card which is not in my name?
How do I cancel a pending withdrawal?
How do I make a withdrawal?
How long will it take for my winnings to reach me?
Should I keep records?
What are my withdrawal options?
What identification will I need to provide in order to withdraw?
What is the minimum and maximum I can deposit?
What is the minimum and maximum I can withdraw?
Why do I need to provide ID for withdrawal?
How can I change my financial details?
What are mini-games?
Can I play mini-games and bingo at the same time?
How do I know the mini games are fair?
How do I buy bingo cards?
Do I have to mark my own card?
How do I know when a game starts?
Is there a minimum number of cards I can buy per game?
Can I watch a game without buying any cards?
Do I have to have the chat window on during a game?
How do I close the bingo application?
How do I know the balls are drawn at random?
Is there a game schedule?
Is there a maximum number of cards I can buy per game?
What do I win?
What happens if it's a draw?
What is the Bingo Caller?
What's the Call Board?
Can I review previous games?
Can I win the cash cow and piggy bank jackpot in the same game?
Can I win the piggy bank jackpot on all bingo games?
Do you offer any other bonuses?
How can I win the jackpot bingo prizes?
How do I claim my cash match bonus?
How do I win the cash cow jackpot?
What is the piggy bank jackpot and how do I win it?
Registration and Getting Started
How do I log in?
How do I register?
I've forgotten my password, what do I do?
Security and Privacy
Will all my details be secure when I register?
How will my transactions appear on my statement?
Why do you need my security code (CVV)?
I can't select any tickets or chat or click anywhere when I login. What is the problem?
How do I install flash?
What are the minimum computer requirements in order to play?
What to do if disconnected during a game?
Why Join Bingo Loopy?
Double Your 1st Deposit - Up To £100!
50% Bonus On Every Deposit
Welcome Lounge For New Players
Live Bingo With Live Presenters
5 Star Rated Customer Support
Over £100 Paid Out In Chat Games Every Day
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